When it comes to shopping at IKEA, we've done extensive research in the past to find out how to take advantage of big sales, save on shipping and score free coffee. But it's safe to say no one knows more tricks than the employees. After all, they spend more time than anyone in the aisles of this store.
So when we found out a named , who's reportedly worked at the Swedish retailer for over a year and a half, started an , we couldn't wait to learn all his juicy secrets. It turns out, there is a right time to shop at the store, way to track down missing pieces and more.
1. When is the best time of day to shop?
If you want to avoid lines, showing up early isn't the way to make it happen. "I work at a store in the United Kingdom, and I see a lot of people coming in before the store is open to be first, but the funny part is that they create a rush," he says. "The best time to go towards the check out for no queue is 30 minutes to an hour after opening." He also recommends avoiding weekends.
2. How often do people come looking for missing screws?
Apparently, this falls under the Spare Parts division of the company and he says people reach out to these representatives all the time. "In around six hours we'll have eight to nine cases, which ranges from one to three screws to a whole bag," he says.
3. Do you have to walk through the entire store to return an item?
Nope! "As soon as you go in the store, after the Welcome Host desk (the person that hands out the yellow bags), there is a shortcut that takes you straight to the Customer Returns department," he reveals. Most stores in the U.S. have similar layouts to this employee's UK-based one.
4. What is the most common question you get asked?
No surprise here: "Just general stuff, like if we take American Express cards or how long is the refund policy," he says. "On returns, the most common question is if they can return an opened and used product without a proof of purchase, which is a no unfortunately."
5. Do employees get a discount?
"Yes, we get a 15% discount on everything, which includes food, furniture, orders, distributions and so on," he says. "Also during shift time, we get 15 meatballs and fries with a salad and drink for around one dollar." What a perk!
6. What is the work culture?
For this employee, it's highly positive. "I get along really well with the management, they are very down to earth and understandable and promote a work culture where you are happy and comfortable to give the service that the job asks you to," he says. And he says his peers are some of his closest friends, too.